Returns and exchanges
We take great care to ensure our products fit well and welcome you to try on your purchase in the comfort of your home. If you’re unhappy with your selection we accept returns and exchanges that comply with our policy within 14 days of delivery.
Our returns and exchange policy
- If you change your mind within 14 days of delivery, you may return your item for a full refund or exchange.
- For items purchased on sale or with a 20% or more discount code, you may only return your item for a full store credit refund or exchange.
- Returned or exchanged items must be in their original condition – unworn, unwashed, unused.
- All tags must be attached and packaging in its original condition, including the protective hygiene seal.
- Exchanges are based on availability and shipped back to you free of charge.
- Purchased items can only be exchanged for a different size or colour. Should you prefer an alternative style, please return your item and purchase the new piece separately at www.her-line.com.
- Refunds typically take 3–5 business days to process from the date we receive the item. We will refund the value of the item in your original form of payment, however original shipping and handling charges are non-refundable unless the item is faulty. You will be notified via email once the refund has taken place. Please note that your banking institution may require additional days to process and credit this transaction to your account.
- We hold the right to deny refunds or exchanges if the merchandise returned does not meet the return policy requirements. If this occurs, you will be liable for shipping the item back to you.
How to initiate a return
1) Place item(s) in the original shipping box, and tape securely.
2) Complete the enclosed return form and attach this with your returning item.
3) Email firstname.lastname@example.org with your order number and the reason for return, to organise a prepaid shipping label.
- For International returns using our return postage label (DHL worldwide express), we charge a flat rate of $15 USD, deducted from your refund amount.
- Please note, all exchange shipping labels are free of charge.
- You may also ship your return with a carrier of your choice. For your safety, we recommend sending via a trackable and insured method so that the carrier will refund you in the event of theft or loss during delivery to our warehouse. Remember to keep the tracking number for your own records.
4) Please send your package to:
Her Line Returns
55 Brisbane Street
Surry Hills, NSW, 2010
For questions regarding returns or exchanges please contact email@example.com.