## Customer care - [Sizing](/pages/sizing) - [Shipping](/pages/shipping) - [Returns & exchanges](/pages/returns) - [FAQs](/pages/faq) - [Contact](/pages/contact) ## For all enquiries regarding size, fit, ordering and shipping, contact us via: - [customercare@her-line.com](mailto:customercare@her-line.com) - Live chat
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Information about your order

All orders are processed within 24 hours and sent from our Sydney studio using DHL Worldwide Express with full tracking available. Please note that a signature is required upon delivery. We recommend providing a delivery address where someone is available to accept the parcel during business hours from 9am to 5pm, such as a work address. PO Box addresses are not accepted.

International order tracking

Once shipped, a tracking number will be emailed to you with details of your delivery.

Shipping information

Destination Shipping cost Method and delivery time
United States 25 Usd DHL express delivery (2–3 business days)
Rest of the World 30 Usd DHL express delivery (2–3 business days)

International taxes and duties

Local guidelines apply once your purchase arrives in the country of destination and may be subject to local customs duties and/or local taxes in that country. These taxes and duties are not included in your purchase. Please check with the local authority to ascertain applicable rates as these charges are borne by you.

If you have any further questions, please contact us at customercare@her-line.com.